popular mobile credit card machine for small business uk

With Online Banking

The easiest way to change your address and contact details (including your telephone number and email address) is to log on to Online Banking

If you have a joint account, you can only change your own address and contact details in Online Banking. If both addresses/contact details need to be changed, both account holders should log on to their own Online Banking to change their own details.

Log on and update your details instantly from within the 'My Details & Settings' tab:

• choose 'Change personal details' from the left hand menu, then choose which details you would like to change
• enter your new details and follow the on-screen instructions.

Please note: You'll need to enter your security details and One Time Passcode (OTP) to make this change, so make sure you have your mobile phone to hand.

By telephone (for current account and savings customers)

Call our Telephone Banking line on 0800 9 123 123.

In a branch

You can simply change your address or contact details by visiting your local branch with your debit or credit card, or with your passbook and a signature-bearing identification. See the full list of accepted identification

If you would like to, you can also fill out a change of details form at home and bring it into any branch. You can access the form by:

• printing the change of details form (pdf)
• requesting a copy of the form by calling us on 0800 9 123 123
• collecting a form from your local branch

When you've filled in the form, take it to your local branch together with your credit or debit card, or passbook and a signature-bearing identification.

If you would like to discuss our identification requirements please call us on 0800 9 123 123 and we'll be happy to help.

Important information for customers with alerts: If you have account alerts set up on your account and you want these to be sent to your updated telephone number and/or email address, then you'll need to amend your alerts using the 'Account Services' tab in Online Banking as they're not automatically updated when you change your details.