Your mortgage from the comfort of your own home
You can now have a face-to-face mortgage appointment by video. Talk
to one of our expert Mortgage Advisers from your own home or from a
How does it work?
First you’ll need to answer some questions about your monthly
income and outgoings. You can do this online or over the phone.
Then, you’ll be asked to provide some supporting documents which
you can scan or photograph.
We’ll then arrange a time for your video mortgage appointment. You
and our Mortgage Adviser will be able to see each other on screen
so that you can discuss your mortgage. The appointment can be done
from home, on your own device, or at a video-enabled branch. Find
your nearest video-enabled branch
See how easy it is
What devices can I use?
If you’re connecting from home you can connect with your PC, laptop
or mobile device. Mac users will need to use Chrome or Firefox to
connect. If you’re using Internet Explorer, you’ll be asked to
download a plugin.
How do I set up a video mortgage appointment?
Call us on 0800 085 1728 or visit a video-enabled branch. Lines are open 9am to 7pm Monday
to Friday and 9am to 2pm Saturdays.