WE OFFER GUARANTEED LIVE DELIVERY ON EXPRESS ORDERS ONLY. WE DO NOT
HAVE A GUARANTEE DURING THE WINTER MONTHS (NOVEMBER 1ST THROUGH
MARCH 31ST). WE SHIP WITH 40 HOUR HEAT PACKS OR 72 HOUR WHEN
NEEDED. WE ARE NOW SHIPPING VIA USPS EXPRESS AND PRIORITY. FLAT FEE
SHIPPING ON ALL LIVE EXPRESS ORDERS.IF SUPPLIES ARE ADDED, AN
ADDITIONAL SHIPPING FEE WILL INCUR. WE WILL EMAIL YOU FOR APPROVAL
ONCE YOUR ORDER IS PLACED. Welcome to LiveHermitCrabs.com. We are one of the few sources on
the internet for exotic hermit crabs. We offer hermit crab
supplies, food, decorations and accessories for both beginners and
advanced hermit crab and aquarium hobbyists. Allow us to help you
get started or continue your hermit crab adventure. Please see our
About Us section for detailed information on how our crabs are
packaged for shipments. Please allow up to 2 weeks for your order to be processed and
shipped. During the winter and summer months, live orders may be
delayed further if the weather is too cold or too hot to ship. Our
main concern is the safety of the crabs. Once you place an order,
it will be processed electronically and handled by a live hermit
crab specialist. Should there a problem with your order, you will
receive email notification quickly and securely, to ensure that
your order is handled promptly and any problems are corrected
quickly. We offer a money back guarantee on all of our products. Just send
it back for a full refund on the product. Shipping costs are
non-refundable. As long as the product is in its original package,
the refund is returned. For a full explanation of refunds and our
store policy, email us. We are here to help.